Privacy and Cookie Policy

Healing Microbiome LLC

Effective Date: September 15,2026

Who We Are

This Privacy Policy (“Policy”) applies to the website https://www.healingmicrobiome.com, owned and operated by Healing Microbiome LLC (“Company,” “we,” “us,” or “our”). Founded by Dr Neal Shah, our services are educational in nature and focus on the connection between the nervous system, the microbiome, and chronic symptoms.

By using our websites, you agree to the terms of this Policy. If you do not agree, please discontinue use of our sites.

Children Under 18

· Our services are intended foradults (18+).

· We do not knowingly collect personal data from children under 13.

· If you believe such data hasbeen collected, please contact [email protected] for deletion.

Information We Collect and Why

1. Information You Provide Directly

We may collect:

· Name, email, phone number

· Billing/shipping address

· Payment information (processed securely via Stripe, PayPal, or Kajabi — we do not store full card numbers)

· Course/coaching registrationand communication details

· Comments (including IP address and browser user agent for spam detection)

2. Information Collected Automatically

We may automatically collect:

· IP address, browser type,device type

· Pages visited, referring URLs

· Usage patterns via cookies andanalytics tools

3.Information from Third Parties

We may receive information from:

· Payment processors

· Email marketing platforms

· Analytics tools

· Social media integrations

Legal Basis for Processing (GDPR)

We process your personal data under:

· Consent – when you optinto marketing or cookies

· Contractual necessity– to deliver requested services

· Legal obligation – to comply with law

· Legitimate interests– to improve user experience and maintain security

How We Use Your Information

We may useyour data to:

· Deliver courses, coaching, and related services

· Process secure payments

· Respond to inquiries or supportrequests

· Send administrative updates and confirmations

· Improve website experience and functionality

· Notify you of changes or newofferings

· Facilitate interactive features

· Comply with applicable laws

· Any other purpose with your explicit consent

Payment Processing

· Payments are handled securely by Stripe, PayPal, Razorpay and Kajabi.

· We do not store full credit or debit card information.

· Please refer to their respective privacy policies for more details on how they handle your data.

DataRetention

· Comments and associated metadata may be stored indefinitely for moderation and record-keeping purposes.

· Registered users may view andedit their profile information at any time (except for usernames, which generally cannot be changed by users).

· Other data is retained only aslong as necessary to fulfill the purposes described in this Policy or asrequired by law.

YourRights Over Your Data

Subject to applicable law, you may request to:

· Access your data

· Correct inaccuracies

· Request deletion

· Restrict or object toprocessing

· Request data portability

· Withdraw consent at any time

EU residents may also lodge a complaint with a supervisory authority.

To exercise these rights, email [email protected].

International Transfers

Your data maybe stored or processed in the United States. By using our services, you consent to such transfers, which will be handled in accordance with this Policy and applicable data protection laws.

Data Security

We implement reasonable technical and organizational measures, including:

· SSL encryption

· Secure hosting

· Limited-access protocols

However:

· No system is completely secure.

· Internet transmission isinherently risky.

· We are not responsible forcircumvention of any privacy or security measures by third parties.

· Payment data is handledexclusively by third-party processors as described above.

Third-Party Services

We may sharepersonal data with trusted third-party providers that support our operations,including but not limited to:

- Payment processing: Stripe, PayPal, Razorpay (via Kajabi)

- Course hosting, checkout, and email delivery: Kajabi

- Website hosting: Kajabi

- Video and live sessions: Zoom

- Scheduling: Calendly

- SMS: TextMagic

- Messaging: WhatsApp Business

- Advertising and measurement: Meta (Facebook and Instagram) Pixel and Conversions API

- Analytics: Google Analytics, Google Tag Manager, Windsor.ai

- Workflow automation: Zapier

Theseproviders are required to maintain adequate data protection standards andprocess your data only for the purposes we specify.

Third-Party Integrations

Our Websitemay integrate additional tools such as WhatsApp Business, TextMagic, webinar systems,and AI-powered features.

· Your use of thesetools is governed by each provider’s own privacy policy and terms of use.

· Healing Microbiome LLC is notresponsible for outages, data handling, or security practices of thesethird-party platforms.

Automated Decision-Making

We do not useautomated decision-making or profiling that produces legal effects concerningyou or similarly significantly affects you.

Embedded Content from Other Websites

Content onthis site may include embedded content (e.g., YouTube videos, images, articles,etc.). Embedded content from other websites behaves in the exact same way as ifyou visited the other website directly.

Thesethird-party sites may:

· Collect data about you

· Use cookies

· Embed additional third-partytracking

· Monitor your interaction withthat embedded content, including tracing your interaction if you have anaccount and are logged in to that website

We encourageyou to review the privacy policies of any third-party sites you visit.

Data Sharing Between Affiliated Entities

We may shareyour information between businesses owned by Dr. Neal Shah and any futureaffiliated entities for the purpose of:

· Offering complementary services

· Providing a seamless userexperience

· Keeping you informed aboutrelevant updates

You may optout of such sharing for marketing purposes at any time by contacting [email protected].

SMS Privacy Policy

SMS/Text Messaging

If you opt into receive SMS/text messages from Healing Microbiome LLC, we may collect andstore:

· Your mobile phone number

· The date, time, and content ofmessages sent or received

· Delivery and interaction data(e.g., whether a message was delivered, opened, or responded to)

How We use your SMS Information

We use SMS informationto:

· Send webinar reminders, course updates, and event notifications

· Deliver educational ormotivational content

· Provide administrative messages related to your account or registrations

· Send occasional updates aboutrelevant programs or services (only if you have provided consent)

Data Sharing Practices

· Healing Microbiome LLC does not sell, rent, or share your mobile number, message data, or opt-in information with third parties or affiliates for their own marketing or promotional purposes.

· Text messaging originator opt-in data and consent will not be shared with any third parties.

Message Delivery Provider

· We use TextMagic to deliver SMS messages.

· TextMagic processes your phone number and message content solely for message delivery and compliance.

· TextMagic does not sell or useyour data for unrelated marketing.

Opt-Out

· You may opt out of SMS communications at any time by replying STOP to any message you receive from us.

· For additional help, you maytext HELP or email [email protected].

Charges

· Standard carrier message anddata rates may apply.

· You are responsible for any such charges, depending on your mobile plan and provider.

No Medical Advice

· SMS content is informational and educational only.

· It must not be interpreted asmedical advice, diagnosis, or treatment.

· Always consult a licensed healthcare provider regarding any medical concerns.

WhatsApp Business Data Handling

If you communicate with us via WhatsApp Business, we may collect:

· Your WhatsApp phone number

· Message content you voluntarilysend

· Time stamps and interaction metadata

WhatsApp processes data under its own privacy policy and terms of service.

We use WhatsApp communications only for:

· Program reminders

· Administrative updates

· Customer support

· Educational content

You may stop receiving WhatsApp messages from us at any time by replying STOP or by blocking our number within the WhatsApp application.

Accuracy of Information

While we aim to provide accurate, updated, and research-based information, we make no representations or warranties regarding the completeness, accuracy, ortimeliness of any content on our websites or communications.

· Content may be updated,corrected, or removed at any time without notice.

· You are encouraged to verifyimportant information independently, especially before making health or financial decisions.

Changes to This Policy

This Policy may be updated periodically to reflect changes in our practices, services, orlegal requirements.

· Revisions will beposted on this page with a new “Effective Date.”

· Continued use of the Website after changes are posted constitutes your acceptance of the revised Policy.

Contact Us

Healing Microbiome LLC
7254 Wright Road
Hanover, MD 21076

Email: [email protected]

Websites:

· https://www.healingmicrobiome.com

CookiePolicy

WhatAre Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile device) by websites you visit. They help websites function efficiently and provide information to site owners.

Why We Use Cookies

We use cookiesto:

· Enable core site functionality

· Remember your preferences andsettings

· Improve performance and security

· Analyze usage patterns andtraffic

· Personalize content andmarketing (where applicable)

Types of Cookies We Use

Essential Cookies

· Purpose: Site operation and core functionality (e.g., page navigation, secure areas of the website).

· Duration: Typically session-based(expire when you close your browser).

Performance & Functionality Cookies

· Purpose: Improve usability and enhance the performance of the website (e.g., remembering preferences, enablingenhanced features).

· Duration: Persistent (remain on yourdevice for a set period or until you delete them).

Analytics Cookies

· Purpose: Track usage trends and help usunderstand how visitors interact with the website (e.g., pages visited, time onsite).

· Duration: Persistent.

Advertising Cookies

· Purpose: Personalize ads and measure the effectiveness of advertising campaigns, including through the Meta Pixel and similar tools.

· Duration: Persistent.

Comment Cookies

· Purpose: Store your details (such asname and email) when you leave a comment, so you do not have to re-enter themeach time.

· Duration: Up to 1 year.

Login Cookies

· Purpose: Assist with browser compatibility checks and maintain your logged-in session where applicable.

· Duration: Session-based.

Third-Party Cookies

Some cookiesare placed by third parties such as:

· Google Analytics

· YouTube

· Other analytics, advertising,or embedded content providers

These thirdparties may collect and process data according to their own privacy and cookie policies. We encourage you to review those policies for more information abouthow your data is used.

Managing Cookies

You cancontrol cookies through your browser settings. Options typically include:

· Blocking all cookies

· Blocking third-party cookies

· Deleting existing cookies

· Being notified before a cookieis stored

Instructions for managing cookies can be found at:
https://www.allaboutcookies.org

Please note:

· Blocking or deleting cookiesmay impact website functionality and your user experience.

Cookie Consent

· Where required by applicable law, we obtain your consent before setting non-essential cookies. You can control cookies at any time through your browser settings, as described below.

· You may adjust your cookiepreferences at any time via your browser settings or, where available, ouron-site cookie management tools.

Changes to Cookie Policy

This Cookie Policy may be revised periodically.

· Updates will be posted here, and the “Effective Date” may be updated as appropriate.

· Continued use of the Website after changes are posted indicates your acceptance of the revised Cookie Policy.

Contact

For cookie-related questions, please email [email protected] or mail the address listed above.

Medical Disclaimer

All contentand services are for informational and educational purposes only, are not asubstitute for professional medical advice, diagnosis, or treatment, and shouldonly be used in consultation with your healthcare provider; Dr. Neal Shahprovides these solely as a health educator and coach, offering no diagnoses, treatment plans, or prescriptions, and operates independently of any affiliation with Harvard-affiliated hospitals, Johns Hopkins Medicine, or other institutions.